Warranty Manager

Job Purpose

• Manage all warranty obligations under CAF maintenance and rolling stock contracts.
• Ensure timely identification, tracking, investigation, and resolution of warranty claims while protecting CAF contractual rights and maintaining fleet availability

Job Description

• Manage warranty activities for rolling stock, components, and subsystems under CAF maintenance contracts.
• Review failures and determine warranty applicability based on contractual requirements.
• Lead technical investigations and root cause analyses for warranty cases.
• Track warranty claims, corrective actions, and recoveries from suppliers and subcontractors.
• Coordinate with Maintenance, Engineering, Supply Chain, and Quality departments to ensure effective claim management.
• Monitor warranty KPIs and prepare regular management reports.
• Ensure proper documentation and evidence collection to support warranty claims.
• Participate in customer meetings regarding warranty issues and fleet performance.
• Support reliability improvement initiatives by analyzing recurring failures and warranty trends.
• Maintain compliance with contractual, quality, and safety requirements.

Education

• Bachelor’s degree in Electrical, Mechatronics, Industrial Engineering, or equivalent.

Qualifications

• Minimum 5 years of experience in railway maintenance, reliability, warranty, engineering support.
• Experience in rolling stock systems and railway maintenance (troubleshooting).
• Good understanding of contractual warranty management and claim administration.
• Knowledge of Root Cause Analysis (RCA), FMEA, and reliability methodologies.
• Experience with CMMS/EAM systems and Microsoft Office applications.
• Strong analytical, negotiation, and communication skills.
• Ability to manage multiple stakeholders and suppliers.

Communication & Working Relationships

Internally

• CAF Egypt Management
• Maintenance/Engineering Teams
• Quality & Supply Chain Teams

Externally

• Customer Representatives
• Suppliers & OEM (when required)
• External Service Providers

Competencies